A return of goods
As defined in Article 72 of the Consumer Protection Act (NN 41/14), within 14 days of receipt the product you have the right to terminate the contract without giving reasons for the return and cancel the delivery or return already delivered products and ask for a refund. Exceptions are produces with visible signs of use or packaging that after the opening can not be restored to its original condition. In the case of a justified claim for refund or reclamation, Seller shall, within 14 days of receiving the shipment with returned or advertised products to the bank account of the buyer pay the amount in the sales value of returned or advertised product. All other cases complaints shall be dealt with under the provisions of the Consumer Protection Act and the Civil Obligations Act.
Products are returning with the enclosed bill which is delivered by Seller as the only proof of the purchase.
Please before returning the goods to call us on the number: 043 234 644, 098 730 200 so we can explain the process of returning the product.
If it is a replacement product for another product from our assortment, the customer bears the delivery costs of sending and receiving a new package.